Privacy policy

Privacy Policy

Last updated: February 2026

1. INTRODUCTION We respect the privacy rights of our online visitors and recognize the importance of protecting your personal information. This Privacy Policy guides how AO YES INTERNATIONAL LIMITED (trading as "AO YES") collects, stores, and uses the information that you provide to us.

By visiting ao-yes.com, you are accepting and consenting to the practices described in this Privacy Policy and our Terms of Service.

2. INFORMATION WE COLLECT When you place an order, register for an account, or subscribe to our services, we may collect the following personal information:

  • Identity Data: Name, username, or similar identifier.

  • Contact Data: Billing address, delivery address, email address, and telephone numbers.

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and operating system and platform.

3. HOW WE USE YOUR INFORMATION We use your personal data to:

  • Process and fulfill your orders, including managing payments, fees, and charges.

  • Manage our relationship with you (e.g., notifying you about changes to our terms or privacy policy).

  • Enable you to partake in a prize draw, competition, or complete a survey.

  • Deliver relevant website content and advertisements to you (only with your consent).

  • Fraud Prevention: Verify your identity to detect and prevent fraud and abuse of our services.

4. PAYMENT INFORMATION SECURITY We do not store your credit card details on our servers. All credit/debit card transactions on this site are processed using a secure online payment gateway (such as Airwallex or Shopify Payments) that encrypts your card details in a secure host environment. Your payment data is transmitted directly to the payment service provider via an encrypted connection (SSL) and is never accessible to us.

5. DISCLOSURE OF YOUR INFORMATION We may share your personal data with the parties set out below for the purposes set out in this policy:

  • Service Providers: Companies that provide IT and system administration services (e.g., Shopify).

  • Payment Processors: Banks and payment providers (e.g., Airwallex, PayPal) to process your payments.

  • Logistics Partners: Courier companies (e.g., SF Express, DHL, FedEx) to deliver your orders.

  • Professional Advisers: Lawyers, bankers, auditors, and insurers.

  • Regulatory Authorities: If required by law to comply with a legal obligation.

We do not sell your personal data to third-party marketing companies.

6. DATA RETENTION We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. YOUR RIGHTS Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, or restriction of processing of your personal data. If you wish to exercise any of the rights set out above, please contact us at info@ao-yes.com.

8. COOKIES Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

9. CONTACT US If you have any questions about this Privacy Policy, please contact us: AO YES INTERNATIONAL LIMITED Email: info@ao-yes.com Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong